Terms & Conditions - CareNow Pharmacy

By using our pharmacy services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our services.

1. SMS Consent Communication

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

2. Types of SMS Communications

If consent has been given to receive text messages from CareNow Pharmacy, messages may be received related to the following:

• Prescription ready notifications
• Appointment reminders
• Follow-up messages
• Billing inquiries
• Refill reminders
• Health and wellness tips

Example: "Hello, this is a reminder that your prescription is ready for pickup at CareNow Pharmacy. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your prescriptions, appointments, or account status. Message frequency may vary based on your pharmacy activity and health needs.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. CareNow Pharmacy is not responsible for carrier charges.

5. Opt-In Method

Opt-in to receive SMS messages from CareNow Pharmacy can be done in the following ways:

• By checking the SMS consent box on prescription forms

6. Opt-Out Method

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list by calling (386) 456-0055 or emailing Carenowpharmacy@gmail.com. If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

7. Help and Support

For any issues with SMS messaging, reply with the keyword HELP to any message. Alternatively, help can be obtained directly from us at (386) 456-0055 or Carenowpharmacy@gmail.com.

8. Prescription Services & Requirements

All prescriptions must be valid and from licensed healthcare providers. We reserve the right to verify prescriptions with prescribing physicians and may refuse to fill prescriptions that don't meet legal requirements. Controlled substances require additional verification and may have quantity limitations.

9. Privacy Policy & HIPAA Compliance

We are committed to protecting your health information in accordance with HIPAA regulations. Your prescription and health information will be kept confidential and used only for legitimate healthcare purposes. Patient information will never be sold or shared for marketing purposes.

10. Payment Terms & Insurance

Payment is due at the time of service unless other arrangements have been made. We accept most insurance plans and will work with you to maximize your benefits. Co-pays and deductibles are due at time of pickup. We also accept cash, credit cards, and HSA/FSA cards.

11. Refund & Return Policy

Prescription medications cannot be returned once dispensed due to safety and regulatory requirements. Refunds may be considered for billing errors or insurance processing issues. Over-the-counter items may be returned within 30 days with receipt.

12. Standard Messaging Disclosures

Message and data rates may apply. Opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Terms and Conditions and Privacy Policy pages. Message frequency may vary.

13. Limitation of Liability

CareNow Pharmacy's liability is limited to the cost of the medication or service provided. We are not responsible for adverse drug reactions when medications are used as prescribed, delays in delivery due to weather or circumstances beyond our control, or technical issues with SMS services.

Last updated: October 2025 | CareNow Pharmacy - Your Complete Family Pharmacy